FAQ
Answers before you sign
What is House In Hands?
House In Hands is a property technology platform designed to make housing transactions and property management simpler, more transparent and more accessible. It connects people, properties, payments, services and property operations in one trusted digital environment.
Is House In Hands free to use?
Signing up is completely free. We charge 2.5% fee on rent transactions processed through the platform — far lower than any traditional agent commission.
What cities does House In Hands currently serve?
We currently operate in Lagos with rapid expansion planned across Nigeria. If your city is not yet listed, sign up and let us know — your interest helps us prioritise where we expand next.
Is House In Hands a mobile app or a website?
Both. House In Hands is available at www.houseinhands.com and as a mobile app on iOS and Android. All features are accessible across platforms.
How do I find a house on House In Hands?
Create a free account, complete your KYC verification, then search properties by location, price, bedrooms, and amenities. You will see verified photos, the full price breakdown, and can message the landlord directly from the listing — no agent in between.
Are the listings on House In Hands verified?
Yes. Every property is linked to a KYC-verified landlord account (BVN/NIN). Unverified landlords cannot publish listings, which eliminates fraudulent and fake properties from the platform.
Will I pay any agent commission on House In Hands?
No. There are zero agent commissions on House In Hands. The price you see on the listing is the price you pay.
Can I pay my PHCN, water bills and other utility bills through the app?
Yes. Once you are in a tenancy on the platform, you can pay electricity, water bills, and other service charges directly through House In Hands. All payments generate automatic receipts stored in your account.
How does the digital lease work?
Once a landlord accepts your application, a digital tenancy agreement is generated within the platform. You review the terms, sign electronically, and your signed copy is stored securely in your account permanently.
Can I search for rooms and hostels specifically for students?
Yes. House In Hands has a dedicated student search mode that lets you filter by university, distance from campus, and room type. All listings shown are KYC-verified.
I am worried about paying and not getting the room. How does House In Hands protect me?
All payments made through House In Hands are secured within the platform before the landlord can access them. If anything goes wrong before move-in, you are covered under our dispute resolution policy and therefore be refunded.
What if my landlord becomes unresponsive after I move in?
All communications are logged within the platform. If a landlord becomes unresponsive, you can raise a support ticket and our team will intervene directly.
How do I list my property on House In Hands?
Register as a landlord, complete KYC verification, then use the 'Add Property' dashboard to upload photos, set rent, specify service charges, and describe the property all for free
How do I receive rent payments?
Tenants pay through the platform, and funds are transferred to your registered bank account after verification. You receive instant notifications and see a full payment history in your dashboard.
Can I manage my property from abroad?
Yes. House In Hands is built for remote property management. View payment status, receive maintenance requests, message tenants, and manage lease renewals from any device, anywhere in the world.
What happens if a tenant stops paying rent?
The platform sends automated payment reminders before due dates. If rent remains unpaid, you are notified immediately and can raise a formal issue through our dispute resolution centre.
Can I list multiple properties or an entire estate at once?
Yes. Estate managers can use our bulk listing tools to add multiple units simultaneously — tagged by type, floor, pricing, and availability — managed from one portfolio dashboard.
Do you offer customised pricing for large portfolios?
Yes. Estate managers with ten or more units qualify for a custom partnership package with reduced fees, a dedicated account manager, and co-branding options. Contact us at houseinhandsmail@gmail.com.
Is my personal information safe on House In Hands?
Yes. We use industry-standard encryption for all data in transit and at rest. Your KYC information is processed through secure, regulated channels and is never shared without your explicit consent. See our Privacy Policy for full details.
What is KYC and why is it required?
KYC (Know Your Customer) is the process of verifying a user's identity through their BVN and/or NIN. It is the core trust mechanism of House In Hands — ensuring every person on the platform is who they say they are. Without KYC, the platform cannot guarantee the safety of any transaction.
What if I have a dispute with a landlord or tenant?
House In Hands has a built-in dispute resolution centre. Both parties submit their case with evidence, and our team mediates a resolution. Complex disputes can be escalated to legal arbitration.
How do I sign up?
Visit www.houseinhands.com and click 'Get Started'. Choose your user type, complete your profile, and verify your identity. The whole process takes less than ten minutes.
I have a question not listed here. How do I reach you?
Email us at houseinhandsmail@gmail.com or call +234 701 507 9484. Our support team responds within 24 hours on business days.
What does “agent-free” mean?
Our core rental workflow is designed to connect verified landlords and tenants directly, reducing dependence on traditional middlemen. Property professionals and service providers may still participate where a user chooses or where a service requires them.
Who is House In Hands for?
Tenants, students, landlords, property managers, developers, estate builders, investors and other property professionals can use or partner with the platform according to their needs.