Property Management Model
Complete property management, from one platform
Property. In Your Hands.
House In Hands gives landlords one digital control centre for properties, tenants, rent, maintenance, occupancy, documents, services and property performance.
Landlord control · Tenant experience · Operational efficiency · Property intelligence
What HIH property management means
A digital operating system for property owners
The landlord does not simply list a property; the landlord can control the full lifecycle of the asset and the tenant relationship from one platform — list → onboard → lease → collect → maintain → monitor → analyse → optimise.
Property management
Central property profile, pricing, status, amenities, documents, photos, history and portfolio overview.
Tenant management
Tenant records, lease dates, payment status, communication, requests, renewals and documents.
Rent & payment management
Rent schedules, payment tracking, reminders, receipts, reconciliation and service-charge tracking, using appropriately regulated partners where required.
Maintenance management
Issue reporting, work orders, approvals, service-provider assignment, progress tracking, cost records and maintenance history.
Occupancy management
Occupied/vacant units, lease expiry alerts, vacancy tracking, renewal pipeline and occupancy rate.
Documents & records
Digital property files for agreements, inspection records, receipts, service contracts, maintenance evidence and related records.
Performance intelligence
Income, expenses, occupancy, collection rate, maintenance costs, yield indicators and portfolio-level reporting.
Property services
Access to vetted/managed service providers for repairs, cleaning, inspection, facilities and other property needs.
The landlord dashboard
One control centre
Designed around one question: “What is happening across my property portfolio right now?” Action-oriented — show what needs attention, what has changed and what decision is required next.
My Properties
Property count, active listings, occupied/vacant status, pricing, location and quick actions.
Open →Rent & Collections
Paid, due, overdue, next payment date, collection rate and statements.
Open →Tenants
Current tenants, lease status, renewal dates, outstanding balances and communication.
Open →Maintenance
Open requests, priority, assigned provider, approval status, cost and completion.
Open →Occupancy
Occupied vs vacant units, upcoming lease expirations and vacancy duration.
Open →Documents
Property agreements, leases, inspection reports, receipts and other records.
Open →Analytics
Income, expenses, occupancy, yield indicators, maintenance spend and trends.
Open →Notifications
Lease expiry, overdue rent, maintenance updates and important actions.
Open →Property lifecycle
From market to optimise
- 01
List
Create property profile, add media, price, amenities, location and availability.
- 02
Verify
Confirm owner identity, property information and required supporting details before publication.
- 03
Match
Receive tenant interest and manage enquiries/applications through the platform.
- 04
Lease
Store lease information, dates, payment schedule and relevant documents.
- 05
Collect
Track rent and approved charges, issue reminders and maintain payment history.
- 06
Maintain
Receive issues, assign service providers, approve costs and record completed work.
- 07
Monitor
Track occupancy, renewals, arrears, expenses and operating performance.
- 08
Optimise
Use analytics and market intelligence to improve pricing, occupancy and portfolio decisions.
Maintenance
From complaint to completion
Maintenance is where HIH moves beyond a marketplace into a genuine property operating platform — with history attached to the asset for cost, frequency and provider performance.
- 01Report — Tenant submits issue with description, photos/video and location.
- 02Triage — Category and priority: emergency, urgent, routine or inspection.
- 03Review — Landlord/property manager reviews scope and expected cost.
- 04Assign — Approved service provider selected from the verified network.
- 05Execute — Provider updates status, uploads evidence and records work.
- 06Approve — Landlord approves completion and applicable charge.
- 07Pay & close — Payment through the appropriate workflow; ticket closed.
- 08Record — History stays attached to the property for analytics.
Service levels
Three levels of involvement
Suitable for a landlord with one property as well as a professional portfolio owner — software, assisted support, or fully managed.
DIY / Self-Managed
Landlord uses HIH software to manage listings, tenants, rent, maintenance and reporting directly.
Best for · Individual landlords and small portfolios
Assisted Management
HIH provides tools plus selected support, service coordination and operational assistance.
Best for · Busy owners and growing portfolios
Fully Managed
Landlord delegates agreed operational responsibilities to HIH-managed staff/partners under a formal property-management arrangement.
Best for · Investors, developers and larger portfolios
Boundaries
What HIH manages — and what it does not replace
HIH is the digital management and coordination layer. Regulated or professional functions remain with qualified and appropriately authorised providers where required — including valuation, regulated payments/finance, professional legal services, surveying/engineering and licensed credit activities.
You do not need to manage your property through scattered messages, spreadsheets and payment records. House In Hands gives you a central digital platform to manage your portfolio, tenants, rent, maintenance, occupancy, services and performance.
Property. In Your Hands.
Find it. Rent it. Manage it. Grow it. Join a clearer, more connected way to participate in Nigeria's property market.